will gladly exchange, credit or refund your purchase of any
Puppy Plays merchandise purchased at www.puppyplays.com if returned
within 30 days of the shipping date, excluding Shipping & Handling
charges. To return by mail, please send prepaid via UPS or insured
Be sure to include your name and address on the label (we will not
accept any packages without a return name and address). Allow 2
for processing. DVD, video, audio, software media and electronics
be returned in their original, unopened packaging (damaged or defective
DVD, video, audio, software media and electronics may be exchanged
the same merchandise only).
You will receive a full refund in the form of a merchandise credit.
and exchanges to:
Puppy Plays, LLC
555 Barrington Ave. #101
Los Angeles, CA 90049
Should you wish
to return and/or exchange for new merchandise, please
follow our instructions below:
- Make a copy
of your packing slip for your records.
- Please use
the original packaging or a strong corrugated carton.
- To expedite
your return/exchange, please insert the packing slip,
remembering to keep the return label printed on the front for
- Pack and
tape your package securely.
- Affix the
return shipping label.
- For tracking
purposes, it is important that you ship your package via
United Parcel Service (UPS) or insured Parcel Post. (We cannot
- Return policy
is subject to change without notice.